Why is establishing an alternate water source critical for small water utilities?

Establishing an alternate water source is critical for small water utilities primarily because it prepares the utility for emergencies. Emergencies can arise from various situations such as droughts, natural disasters, or contamination of the primary water source. Having an alternate source ensures that the utility can continue to provide safe and reliable water supply to the community during these unforeseen circumstances. This proactive approach helps in maintaining public health and confidence in the water system, ultimately preventing potential service disruptions that could have larger impacts on the community.

While other factors such as reducing operational costs, improving employee morale, and increasing customer satisfaction can also be important, they are secondary to the fundamental need for reliability and preparedness in water supply. In times of crisis, having an alternate water source can be the determining factor in whether a utility can effectively meet its commitments to its customers.