What is the primary purpose of a utility's organization plan?

The primary purpose of a utility's organization plan is to identify lines of authority. This involves clearly outlining the structure of the organization, specifying roles, responsibilities, and reporting relationships among employees. An organization plan helps ensure that everyone within the utility understands their position within the hierarchy and how it connects to the broader goals of the organization.

By defining these lines of authority, the organization can promote efficient communication and decision-making processes, which are crucial in a utility setting where safety, compliance, and effective operations are paramount. When everyone is aware of their responsibilities and who they report to, it fosters accountability and can improve the overall efficiency of the utility's operations.

Other choices, while important, do not primarily align with the main objective of an organization plan. Determining a budget is more related to financial planning rather than organizational structure. Conducting training sessions pertains to staff development and is typically a function or task rather than a defining aspect of the organization’s overall plan. Analyzing customer needs focuses on customer service and market research, which, while vital to the utility's success, do not encapsulate the organizational structure that guides authority and responsibilities.